Tips for Better Customer Service

Tips for Better Customer Service

Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can be difficult at times when dealing with certain issues and clients. It is important to know how to deliver consistently excellent customer service, and what things…

Bad Customer Service

Bad Customer Service

There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such practices can make a customer feel unimportant, ignored, and angry. The results of an upset customer can be detrimental to a business’s…

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Why Customers Prefer to Speak with a Real Person

Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer…

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Is it okay if I borrow another company’s ideas?

You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets.  I don’t recommend copying another businesses website content.  However, there are times when it’s okay to borrow other companies ideas.