Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford…
Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours. When a patient calls, they may be in pain or not feeling well. For this reason, it is important that the patient gets the answers they need quickly. Fast…
Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s success, so we make it our priority to ensure it’s a great one. At Contact One, we are proud to go above…