Bringing in an outside answering service is a big decision for business owners, but can be a great addition. Experienced answering services like Contact One can improve customer service experiences, increase sales, and save you time and money. If you are considering hiring an outside answering service, look for a company with these attributes: Excellent […]
Bad Customer Service
There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such practices can make a customer feel unimportant, ignored, and angry. The results of an upset customer can be detrimental to a business’s […]