With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Appointment Setting
Capture more leads, retain more customers and generate more revenue by setting appointments 24/7, with the help of our highly trained agents.
Hiring Quality People for Quality Service
Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for […]
Let Contact One Help You Reduce Costs
Many business owners shy away from using an answering service due to the initial cost it entails. However, this cost pays itself repeatedly. Here are the different ways on how a call center can help your business save money: It eliminates training costs. Hiring a new employee is not cheap. Small businesses usually spend about […]
Answering Service / Call Center Support
Outstanding customer service is the best way to keep existing customers happy and to earn new business. It’s about more than just treating your customers well – it’s about your bottom line, too.
5 Traits to Look for When Hiring a Call Center
More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a […]
A Virtual Receptionist Can Help With Appointment Scheduling
Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You […]
3 Reasons Your Small Business Should Hire an Answering Service
As a small business owner, you wear many hats. You are your company’s salesperson, marketing agent, accountant, and in some cases, you may even be the webmaster. Playing all of these roles alone can be exhausting. This is why a professional answering service is a must-have for every small business. An answering service is a […]
The Role of a Virtual Receptionist
A virtual receptionist is a person employed to answer phone calls and manage with clients or customer concerns. The term “virtual” is used because the receptionist works remotely, either from the answering service provider’s office, or from the comfort of their own home. Although they work remotely, virtual receptionists are specially trained to handle client […]
Learn the Hidden Costs of Hiring an Office Receptionist
An office receptionist can serve as the public face of your organization. In fact, your receptionist will be one of the first staff members to talk with a potential client or business partner. Rather than hiring a live receptionist for your company, however, consider cutting costs by working with a call center that offers receptionist […]