Our receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Medical Answering Services for Better Communication
Lasting patient-doctor relationships rely on continuous communication—one that isn’t confined within business hours. However, if you have a growing number of patients, it can be a challenge to juggle your medical practice and maintaining that communication with your patients. This is where a medical answering service can be of great help. What’s a medical answering […]
Appointment Setting
Capture more leads, retain more customers and generate more revenue by setting appointments 24/7, with the help of our highly trained agents. We will manage your appointments using your online calendar, you can focus on your business.
5 Benefits for Outsourcing Your Customer Support
Customer service is undoubtedly an essential part of running a business. No matter how great your product is, if you have poor customer service, no one will buy from you. Unfortunately, not everyone has enough resources to maintain it after the clients’ purchases. Don’t feel dissuaded if you find yourself in this situation. You can […]
Don’t Hang Up! Keep Customers On the Line!
Excellent customer service is everything. It can turn first-time customers into loyal ones. What is customer service? Customer service refers to the entire process of making your customers feel valued. Superb customer service begins with that genuine desire to delight your customers. Customer Service in Phone Conversations Phone interactions can be tricky as customers can’t […]
Answering Service / Call Center Support
Outstanding customer service is the best way to keep existing customers happy and to earn new business. It’s about more than just treating your customers well – it’s about your bottom line, too.
Live Chat Support Service
Are Looking for 24/7 live chat support in the US? We can help. Our team can monitor your website and chat with customers real-time. We can answer frequently asked questions, help customers enter support tickets, or just reassure customers they will get the help they need when the need it.
Hiring Quality People for Quality Service
Great customer experience doesn’t happen by accident and this definitely doesn’t happen overnight. It is a product of excellent work culture and having the right people. Hiring managers have the crucial job as they have a direct impact on the bottom line of one’s business. To achieve excellent customer service experience, hiring managers look for […]
Let Contact One Help You Reduce Costs
Many business owners shy away from using an answering service due to the initial cost it entails. However, this cost pays itself repeatedly. Here are the different ways on how a call center can help your business save money: It eliminates training costs. Hiring a new employee is not cheap. Small businesses usually spend about […]
5 Traits to Look for When Hiring a Call Center
More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a […]