With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Answering Service / Call Center Support
Outstanding customer service is the best way to keep existing customers happy and to earn new business. It’s about more than just treating your customers well – it’s about your bottom line, too.
Have You Seen All of Our Services?
At Contact One, we are proud to go above and beyond the average call center. When you hire our answering services, you can rely on us to provide you with receptionist services, appointment setting, and call center support. By integrating our agents into your team, you can ensure that you achieve the highest levels of […]
Disaster Recovery Plans
Today, businesses depend on information technology to process sensitive information. While employees communicate through electronic mail and VoIP telephone systems, companies transmit large order and payment information through electronic data interchange. As the business world becomes increasingly dependent on this technology, it’s vital for business managers to create a plan if this technology fails. Develop […]
Serving Your Customers: The Basics
A good product is not enough to attract customers and keep them interested. Customer service is also essential for maintaining a strong and successful business. Give your small business the boost it needs by following these customer service basics: Be Patient Patience isn’t just a virtue; it is essential when it comes to quality customer […]
Knowing When It's Time to Hire
How many employees does your business need? The answer depends on a number of factors, including what kind of work you do and what plans you have for the future! Providing the best products and customer service will help you find success, and this guide can help you see if new employees will let you […]
Keeping Customers Happy
As a business owner, your customers are your livelihood. If you want to find success in the corporate world, you must figure out how to keep your current clients happy and how to entice new clients to utilize your services. Use the following tips to ensure that you are paying the proper amount of attention […]
The Importance of Live Chat Support for Your Business
Live chat services help you open up a new kind of customer service opportunities that can reach a whole new demographic of customers. Keep reading to find out how live chat can optimize your business’s potential. Convenience When Your Customers Need It Sometimes customers have questions or concerns after regular business hours. Live chat support […]
Tips for Hiring the First Employee for Your Small Business
If you run a small business, it is essential to hire a competent staff that can help you get off the ground and make a name for yourself in your industry. Use the following tips to make the best decision when the time comes to hire your first employee. Decide What Position You Need Filled […]
Building Strong Client Relationships in the Business-to-Business Industry
Business relationships are an important resource for your company that can help you in every facet of the corporate world. Use this guide to figure out the best way to form new relationships that can help you expand your business and improve your profits. Take Your Time Quality relationships do not just develop overnight. If […]
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