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How much does a virtual receptionist cost?

How much does a virtual receptionist cost? Virtual Receptionist service costs about $4 per hour. About 75% less than hiring an employee at $12 per hour.  Additionally, businesses save money because they don’t have to manage or pay employee taxes or benefits on the service. What can a virtual receptionist do for my business? A…

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Tips for Making Your Next Professional Event a Success

Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:…

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Phone Communication Tips

The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more…

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4 Call Center Services to Help Small Businesses Thrive

Do you own a small business? If so, then you likely handle a lot of the responsibilities all on your own. Many small businesses that have been successful have found that with success comes even more responsibility, leaving them in need of some extra help. You can find this extra help with the call center…

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Get More Customer Service Tips For Your Business With These Links

Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347.   This article from Inc. magazine explores some of…

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Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses

An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales.   Here are…

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The Importance of Attitude In Customer Service

In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind. As this video explains, body language also matters: A…