Our receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Seamless Human Response. We’ve been talking about this at Contact One for years. It’s the reason we exist. But this year, we’ve also seen how important human connection is. Throughout this pandemic, and especially as we go into the holiday season, we’ve been grateful to be in the business of connecting people to people. Here’s […]
Capture more leads, retain more customers and generate more revenue by setting appointments 24/7, with the help of our highly trained agents. We will manage your appointments using your online calendar, you can focus on your business.
I called my bank recently and found that they, like many companies these days, had changed their phone directory so that dialing zero doesn’t immediately send you to customer service. My need didn’t fit into a clearly defined service option, and pressing zero did nothing, so I listened to the automated message a few times […]
One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet […]
Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation […]
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it […]
If there is one thing entrepreneurs can agree on, it is the fact that good customer service is vital in running a business. What is customer service? Customer service encompasses all the policies you have that concerns your customers, from the way of greeting them to strategies in handling their complaints. Quality customer service […]
Even though a lot of business transactions happen online these days, there’s still a good number of transactions that occur through the phone. This is why it’s important for any business to know proper phone etiquette, and how to make a good impression on the phone. To help you out, we list the top 5 […]
Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer […]