Contact One Call Center is having a logo wear design contest. We will be giving away prizes. 1st Place: Ipad Mini 2nd Place: $100 We want to create something; fun, edgy, cool, old school, or old fashioned with Imagery and Text. As long as it appropriate for the workplace we will consider the concept. We […]
Tips for Making Your Next Professional Event a Success
Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event: […]
Phone Communication Tips
The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more […]
Get More Customer Service Tips For Your Business With These Links
Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347. This article from Inc. magazine explores some of […]
Why Order Taking Is Vital for Small E-Commerce and Catalog Businesses
An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales. Here are […]
The Importance of Attitude In Customer Service
In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind. As this video explains, body language also matters: A […]
Comparing DIY Appointment Setting with A Call Center Reservation System
If your business makes appointments on a regular basis, you ought to consider whether handling appointment scheduling yourself is the best use of your time. Here are just a few of the reasons why handing your appointment setting duties over to a call center can be extremely beneficial for your business. Save Time. Scheduling […]
Customer service philosophy
What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service.
Answering Service Glossary
A glossary of terms used in the answering service and call center industry
Contact One is nominated for Customer Excellence Award
Contact One continues to maintain a high rating from the BBB