Our receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do.
Capture more leads, retain more customers and generate more revenue by setting appointments 24/7, with the help of our highly trained agents. We will manage your appointments using your online calendar, you can focus on your business.
Outstanding customer service is the best way to keep existing customers happy and to earn new business. It’s about more than just treating your customers well – it’s about your bottom line, too.
Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff hours. It’s never an easy decision to reduce staff or hours, especially during an international crisis. If you need trained, skilled workers but can’t afford […]
Are Looking for 24/7 live chat support in the US? We can help. Our team can monitor your website and chat with customers real-time. We can answer frequently asked questions, help customers enter support tickets, or just reassure customers they will get the help they need when the need it.
Small business owners wear many hats. These hats include being the company’s salesperson, marketing agent, accountant, and in some cases, the webmaster. Playing all of these roles alone can be exhausting, especially when customer service comes into play. This is where hiring an answering service can benefit you. Along with customer service, there are many […]
One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet […]
Salons and spas are generally perceived as places for relaxation, pampering, and de-stressing. Such places are designed carefully to create that ambiance. Your effort though of creating a relaxing place for your customers can be easily tampered by a busy phone system. If you’re experiencing this problem right now, it’s time to consider the services […]
You may have set a regular schedule for your business but your customers have not. It can be tricky especially if you’re in a service industry. Your customers will have needs that may arise after business hours. And you can’t simply ignore these calls. If you’re in a healthcare industry, ignoring these calls can endanger […]
Technological advancements have now made it possible for many businesses to expand globally. Because of this, certain adaptations need to be made for a company to reach a wider audience. One of these adaptations is catering to the communication needs of a non-English speaking audience. How a Bilingual Call Center Can Benefit Your Business Hiring […]