Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is […]
3 Tips for Modernizing Your Call Center
To succeed in any business, you need to keep up with the evolving changes in the industry. This is especially true if you want to keep your customers happy and acquire more clients. If you are operating a call center, the following tips can help you modernize your business: Consider having multiple channels of communication […]
Why a HIPAA Compliant Answering Service is Important
As your practice grows, you may realize that there is a need to outsource some of your routine tasks in order to be more productive and efficient at work. Phone call management is one of the most commonly outsourced tasks in the healthcare industry. As you may know, handling phone calls in your field is […]
Speak Your Customer’s Language
The advancements in technology have led many businesses these days to achieve greater heights, including the ability to operate at a global scale. Businesses these days can easily expand their reach to include customers who are located in different parts of the globe. Companies who are successful in creating a global presence have made the […]
Make a Good First Impression – Even Over the Phone
Even though a lot of business transactions happen online these days, there’s still a good number of transactions that occur through the phone. This is why it’s important for any business to know proper phone etiquette, and how to make a good impression on the phone. To help you out, we list the top 5 […]
5 Traits to Look for When Hiring a Call Center
More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a […]
Answering Services for Salons and Spas
Salons and spas are generally perceived as places for relaxation, pampering, and de-stressing. Such places are designed carefully to create that ambiance. Your effort though of creating a relaxing place for your customers can be easily tampered by a busy phone system. If you’re experiencing this problem right now, it’s time to consider the services […]
Why Customers Prefer to Speak with a Real Person
Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer […]
Boost Productivity at Work
When running a business, it can feel like there is never enough time to get everything done. Because of this, you often end up doing more than you can handle or delegating tasks to the wrong people. If you’re tired of running your business this way, check out these strategies to help you boost productivity […]
How a Call Center Can Help Create Customer Loyalty
Customer loyalty can be a result of affordable pricing, outstanding experience, convenience, general satisfaction, and connection to a company. However, studies found out that only two out of these five common reasons can lead to true and long-term loyalty from a customer. These are outstanding experience and having a connection to a company. Even with […]
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