Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation…
Customer service is not just a department. It goes beyond the rules and policies that are set in place to make sure that customers get the best experience with your brand. It’s a philosophy that should be embraced by every employee in your organization. Creating a Culture of Customer Service The key to creating a…
If you’ve been paying attention to current marketing strategies, you will notice that they are usually targeted towards a certain group – the millennials. They are men and women who are born between 1980s and 2000s. Why the millennials? In the U.S. alone, there are over 80 million millennials, which represents over 25% of the…
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it…
Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business: It motivates you to innovate. It’s too easy…
Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to…
Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history….
Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare…
There are thousands of businesses being built each day but only a handful actually succeed. Why? Because only a few businesses fully recognize the reality that they just can’t do it all. Delegation is one essential key to succeeding in any venture. Even if your business is still a startup, there are things you can…
Being a ‘patient’ is no fun. There are feelings of uncertainties from the possible diagnosis and discomfort/pain from certain symptoms. This is why it’s very important for patients to hear back from their healthcare provider. It provides them a sense of relief and comfort. However, there’s only so much you can do in a day…
Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is…
To succeed in any business, you need to keep up with the evolving changes in the industry. This is especially true if you want to keep your customers happy and acquire more clients. If you are operating a call center, the following tips can help you modernize your business: Consider having multiple channels of communication…