More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a…
Salons and spas are generally perceived as places for relaxation, pampering, and de-stressing. Such places are designed carefully to create that ambiance. Your effort though of creating a relaxing place for your customers can be easily tampered by a busy phone system. If you’re experiencing this problem right now, it’s time to consider the services…
Even with the advancements in technology, most consumers still prefer human interaction. Over 80 percent of the respondents in a recent study said they prefer human customer service interactions over digital alternatives. Those who received human interaction when dealing with customer service showed a more positive behavior towards the brand in general. Generally, customers prefer…
When running a business, it can feel like there is never enough time to get everything done. Because of this, you often end up doing more than you can handle or delegating tasks to the wrong people. If you’re tired of running your business this way, check out these strategies to help you boost productivity…
Customer loyalty can be a result of affordable pricing, outstanding experience, convenience, general satisfaction, and connection to a company. However, studies found out that only two out of these five common reasons can lead to true and long-term loyalty from a customer. These are outstanding experience and having a connection to a company. Even with…
You may have set a regular schedule for your business but your customers have not. It can be tricky especially if you’re in a service industry. Your customers will have needs that may arise after business hours. And you can’t simply ignore these calls. If you’re in a healthcare industry, ignoring these calls can endanger…
Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You…
Technological advancements have now made it possible for many businesses to expand globally. Because of this, certain adaptations need to be made for a company to reach a wider audience. One of these adaptations is catering to the communication needs of a non-English speaking audience. How a Bilingual Call Center Can Benefit Your Business Hiring…
Customer interactions are vital in every business. Whether in-person, through email, or over the phone, the way you or your employees handle that interaction can make or break your business. When it comes to phone interaction, customers have a certain set of expectations. A thorough understanding of what those expectations are, can help you come…
As a small business owner, you wear many hats. You are your company’s salesperson, marketing agent, accountant, and in some cases, you may even be the webmaster. Playing all of these roles alone can be exhausting. This is why a professional answering service is a must-have for every small business. An answering service is a…
Over the years, customer expectations have increased. Research suggests that over half of consumers expect to speak to a friendly agent. In fact, in many cases, a friendly demeanor is valued more than fast resolution or shorter hold time. This is why it’s important for any call center to have a well-structured and ongoing training…
Call screening is the process of evaluating a telephone call and deciding how or whether to answer it. There are different methods of doing it. It can be through listening to the message being recorded in a voice mail or answering machine, checking the caller ID to find out who the caller is or where…