Call centers often get a bad rep because of the myths about them. Unfortunately, these myths usually get their way around. Some of the most common ones are the following: Call centers cost more than their worth This is probably the most common misconception about call centers. And this is the reason why there are […]
How Customer Service Affects Your Brand
People usually buy from companies that they love. And what fosters that love? A great customer service experience. How Your Customer Service Affects Your Brand These days, customers no longer spend their money based on what they hear and see on ads. They base it on the customer’s experience on the brand. Recently, businesses had […]
Hiring the Right People
If your business thrives on feedback from your customers, then it’s important to make customer service a priority in your business. A lot of customer service skills can be taught but there are certain traits that can make one deliver exemplary customer service. This is why it’s crucial to find the right employees for your […]
Phone Skills for Flawless Customer Service
Talking to customers on the phone is not an easy task. When you’re not seeing the face of the person you’re taking to, your message can be easily misinterpreted. This can be tricky especially when your job involves helping customers and ensuring their pleasant experience with your company. To help you improve your phone conversation […]
Kick the Clutter for Faster Service and Higher Customer Retention
Are you struggling in keeping up with your customers’ calls? Or are you looking for a way to speed up your response to your customers’ queries? We can help. When your customers call, they do not just want solutions. They want quick solutions from you. This is where a live answering service can be beneficial […]
3 Ways to Build a Culture of Customer Service
Customer service is not just a department. It goes beyond the rules and policies that are set in place to make sure that customers get the best experience with your brand. It’s a philosophy that should be embraced by every employee in your organization. Creating a Culture of Customer Service The key to creating a […]
Engaging with Millennials
If you’ve been paying attention to current marketing strategies, you will notice that they are usually targeted towards a certain group – the millennials. They are men and women who are born between 1980s and 2000s. Why the millennials? In the U.S. alone, there are over 80 million millennials, which represents over 25% of the […]
Rising Trend of Self Service
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it […]
Can Competitors Help Business?
Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business: It motivates you to innovate. It’s too easy […]
Customer Service Skills Every Agent Should Have
Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to […]
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