Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business:   It motivates you to innovate. It’s too easy […]

Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to […]

With the advancements in technology and changing needs of our customers, we can say that the next big thing to expect in businesses is automation. And we’re starting to see that in some industries including the call centers. Automation in Call Centers Call centers eventually need to upgrade and adapt the latest automation technology to […]

Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history. […]

Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]

There are thousands of businesses being built each day but only a handful actually succeed. Why? Because only a few businesses fully recognize the reality that they just can’t do it all. Delegation is one essential key to succeeding in any venture. Even if your business is still a startup, there are things you can […]

Being a ‘patient’ is no fun. There are feelings of uncertainties from the possible diagnosis and discomfort/pain from certain symptoms. This is why it’s very important for patients to hear back from their healthcare provider. It provides them a sense of relief and comfort. However, there’s only so much you can do in a day […]

Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is […]

To succeed in any business, you need to keep up with the evolving changes in the industry. This is especially true if you want to keep your customers happy and acquire more clients. If you are operating a call center, the following tips can help you modernize your business: Consider having multiple channels of communication […]