If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it […]
Can Competitors Help Business?
Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business: It motivates you to innovate. It’s too easy […]
Customer Service Skills Every Agent Should Have
Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to […]
Automation in Call Centers
With the advancements in technology and changing needs of our customers, we can say that the next big thing to expect in businesses is automation. And we’re starting to see that in some industries including the call centers. Automation in Call Centers Call centers eventually need to upgrade and adapt the latest automation technology to […]
The Evolution of Call Centers
Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history. […]
Good Customer Service is Vital
If there is one thing entrepreneurs can agree on, it is the fact that good customer service is vital in running a business. What is customer service? Customer service encompasses all the policies you have that concerns your customers, from the way of greeting them to strategies in handling their complaints. Quality customer service […]
How a Medical Answering Service Can Benefit Your Practice
Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]
Take Your Small Business to the Next Level
There are thousands of businesses being built each day but only a handful actually succeed. Why? Because only a few businesses fully recognize the reality that they just can’t do it all. Delegation is one essential key to succeeding in any venture. Even if your business is still a startup, there are things you can […]
Keep Your Patients Happy with Call Answering Services
Being a ‘patient’ is no fun. There are feelings of uncertainties from the possible diagnosis and discomfort/pain from certain symptoms. This is why it’s very important for patients to hear back from their healthcare provider. It provides them a sense of relief and comfort. However, there’s only so much you can do in a day […]
Outsource Business Calls
Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is […]
- « Previous Page
- 1
- 2
- 3
- 4
- 5
- …
- 30
- Next Page »