If there is one thing entrepreneurs can agree on, it is the fact that good customer service is vital in running a business. What is customer service? Customer service encompasses all the policies you have that concerns your customers, from the way of greeting them to strategies in handling their complaints. Quality customer service […]
How a Medical Answering Service Can Benefit Your Practice
Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]
Take Your Small Business to the Next Level
There are thousands of businesses being built each day but only a handful actually succeed. Why? Because only a few businesses fully recognize the reality that they just can’t do it all. Delegation is one essential key to succeeding in any venture. Even if your business is still a startup, there are things you can […]
Keep Your Patients Happy with Call Answering Services
Being a ‘patient’ is no fun. There are feelings of uncertainties from the possible diagnosis and discomfort/pain from certain symptoms. This is why it’s very important for patients to hear back from their healthcare provider. It provides them a sense of relief and comfort. However, there’s only so much you can do in a day […]
Outsource Business Calls
Why outsource? You may have heard of outsourcing, but aren’t sure if it’s the right move for your business. By outsourcing, you can make your business operations run more smoothly. It can have a significant impact on your productivity, efficiency, and consequently, on profit as well. Other benefits of outsourcing include: Customer satisfaction Consistency is […]
3 Tips for Modernizing Your Call Center
To succeed in any business, you need to keep up with the evolving changes in the industry. This is especially true if you want to keep your customers happy and acquire more clients. If you are operating a call center, the following tips can help you modernize your business: Consider having multiple channels of communication […]
Why a HIPAA Compliant Answering Service is Important
As your practice grows, you may realize that there is a need to outsource some of your routine tasks in order to be more productive and efficient at work. Phone call management is one of the most commonly outsourced tasks in the healthcare industry. As you may know, handling phone calls in your field is […]
Speak Your Customer’s Language
The advancements in technology have led many businesses these days to achieve greater heights, including the ability to operate at a global scale. Businesses these days can easily expand their reach to include customers who are located in different parts of the globe. Companies who are successful in creating a global presence have made the […]
Make a Good First Impression – Even Over the Phone
Even though a lot of business transactions happen online these days, there’s still a good number of transactions that occur through the phone. This is why it’s important for any business to know proper phone etiquette, and how to make a good impression on the phone. To help you out, we list the top 5 […]
5 Traits to Look for When Hiring a Call Center
More business owners are seeing the value of contracting the services of a call center rather than handling and managing the calls by themselves. This causes a growing demand for answering services. If you’re running a call center, it’s crucial to find the best agents out there. The quality of their services can make a […]
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