Are you struggling in keeping up with your customers’ calls? Or are you looking for a way to speed up your response to your customers’ queries? We can help. When your customers call, they do not just want solutions. They want quick solutions from you. This is where a live answering service can be beneficial […]
3 Ways to Build a Culture of Customer Service
Customer service is not just a department. It goes beyond the rules and policies that are set in place to make sure that customers get the best experience with your brand. It’s a philosophy that should be embraced by every employee in your organization. Creating a Culture of Customer Service The key to creating a […]
Engaging with Millennials
If you’ve been paying attention to current marketing strategies, you will notice that they are usually targeted towards a certain group – the millennials. They are men and women who are born between 1980s and 2000s. Why the millennials? In the U.S. alone, there are over 80 million millennials, which represents over 25% of the […]
Rising Trend of Self Service
If you’ve been paying attention on existing business practices, you may have noticed the growing popularity of self-service solutions (SSS). What are self-service solutions? The birth of self-service solutions has made it possible for businesses to achieve their productivity and efficiency goals. The self-service technology is widely utilized now. In fact, you can find it […]
Can Competitors Help Business?
Competition exists in every business, no matter what industry you are in. This fact may make you feel uncomfortable but believe it or not, having competitors can actually help you grow as a business owner. Here are some five reasons competitors can actually help your business: It motivates you to innovate. It’s too easy […]
Customer Service Skills Every Agent Should Have
Call center agents have invaluable roles in businesses that they work with. They are the frontlines of customer service, doing the challenging role of pleasing customers and finding solutions to their problems. To deliver exemplary customer service, every agent should work on these skills: Communication Gone are the days when conversations are solely restricted to […]
Automation in Call Centers
With the advancements in technology and changing needs of our customers, we can say that the next big thing to expect in businesses is automation. And we’re starting to see that in some industries including the call centers. Automation in Call Centers Call centers eventually need to upgrade and adapt the latest automation technology to […]
The Evolution of Call Centers
Contact centers (traditionally called call centers) have come a long way. These days, call centers are perceived more positively than before, and agents are often considered as partners by businesses as they help in improving their efficiency and productivity. To better appreciate the evolution of contact centers, let’s do a brief recap of its history. […]
Good Customer Service is Vital
If there is one thing entrepreneurs can agree on, it is the fact that good customer service is vital in running a business. What is customer service? Customer service encompasses all the policies you have that concerns your customers, from the way of greeting them to strategies in handling their complaints. Quality customer service […]
How a Medical Answering Service Can Benefit Your Practice
Many of us used to believe that the doctor-patient relationship is only fostered within business hours. However, through the years we realize that it’s not always the case. Most doctor-patient relationships are built over time, often outside the normal business hours. How a Medical Answering Service Can Benefit Your Practice Compared to other industries, healthcare […]
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