Industry-specific solutions driven by a deep understanding of your business and customer service needs.
Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems or classic call screening, we’ve seen and done it all.
Medical practices across the country count on Contact One to provide healthcare-specific, HIPAA-compliant patient service solutions.
24/7 appointment scheduling for hair salons, nail boutiques, spas and other beauty and personal service businesses.
Whether you already have in-house staff and just need overflow support, or if you need someone to take on full responsibility for calls, our services can be as simple or complex as your business requires.
Call management services are ideal for plumbers, electricians, HVAC and other contractors who spend a lot of time in the field with customers, and those who receive frequent after-hours emergency calls.
“Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”
“Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”
“We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”
“We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]
“Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]
“The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”