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Industries

Industry-specific solutions driven by a deep understanding of your business and customer service needs.

Physicians/Healthcare
Small Business
Spas and Salons
Home Maintenance and Contractors

Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems or classic call screening, we’ve seen and done it all.

Physicians and Healthcare

Medical practices across the country count on Contact One to provide healthcare-specific, HIPAA-compliant patient service solutions.

  • Used by sole practitioners, small medical practices and multi-physician health networks
  • HIPAA-compliant instant messaging
  • Appointment scheduling, after-hours message taking and call forwarding
  • Complex on-call schedule management and call processing protocol
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Salons and Spas

24/7 appointment scheduling for hair salons, nail boutiques, spas and other beauty and personal service businesses.

  • Book and reschedule appointments during non-business hours
  • Respond to specific inquiries, including requests for particular stylists and more
  • Manage call volume during busy periods
  • Answer basic questions about available services
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Small Businesses

Whether you already have in-house staff and just need overflow support, or if you need someone to take on full responsibility for calls, our services can be as simple or complex as your business requires.

  • Overflow call support
  • Full-time or after-hours/weekends remote receptionist service
  • After-hours message taking and call forwarding
  • 24/7 emergency response
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Home Maintenance and Contractor Services

Call management services are ideal for plumbers, electricians, HVAC and other contractors who spend a lot of time in the field with customers, and those who receive frequent after-hours emergency calls.

  • Dispatch services, so a call is never missed and customers receive service when they need it
  • Remote appointment scheduling, so you can go from one appointment to the next
  • 24/7 emergency call response
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Success Stories

  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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