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exceptional service

We’re in the business of seamless human response. Whatever the nature of your business, Contact One can ensure that your customers always receive cheerful, innovative service from an actual person.

Services

Receptionist Services

  • Screen and forward calls
  • Take messages
  • Answer basic questions
  • 24/7 availability
  • Frees you up to run your business
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Appointment Setting

  • 24/7 reservation setting
  • Calendar/reservation software integration
  • Never miss an opportunity
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Medical Answering Service

  • HIPAA-compliant call processing and instant messaging protocols
  • After-hours, weekends, and overflow call screening and forwarding, and appointment booking
  • Complex on-call schedule management and call processing protocol
  • Services for sole practitioners, small medical practices, and multi-physician health networks
  • Healthcare-specific, HIPAA-compliant patient service solutions
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Answering Service / Call Center Support

  • US.-based agents
  • 24/7 customer service support
  • English and Spanish language capabilities
  • Superior customer service
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Why we are Different

  • We become part of your team.
    We become part of your team.

    Our agents are trained to understand your business and become an extension of your team. We provide the same quality of service to your customers that an in-house employee would, with the added benefit of 24/7 availability.

  • Our agents provide seamless, accurate information.
    Our agents provide seamless, accurate information.

    When you hire an answering service, you’re hiring someone to represent your company. That’s why each of our agents undergoes a comprehensive selection and training process that guarantees they can manage calls accurately and seamlessly on your behalf.

  • We design solutions just for your business.
    We design solutions just for your business.

    Every business is different. Our services are customized to your specifications, so you get exactly what you need to make your customers happy.

  • We’ve been taking calls for a generation.
    We’ve been taking calls for a generation.

    We have over 30 years of experience representing businesses of all sizes. A lot has changed since 1980, but friendly, human response is still the most important part of customer service.

Custom Pricing

Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

  • Water Vending Business

    • 24/7 service calls
    • Approximately 50 calls/month
    • Average monthly invoice: $120
    under $2 /hr
    on average
  • Small Law Firm

    • After-hours and weekend call handling
    • Approximately 100 calls/month
    • Average monthly invoice: $185
    $2 /hr
    on average
  • Five-Doctor OB/GYN Group

    • After-hours, weekend coverage for labor and delivery
    • HIPAA-compliant messaging platform
    • 450 calls/month
    • Average monthly invoice: $1150
    $3.50 /hr
    on average
  • Spa

    • Overflow call management, including after-hours and weekends
    • 300 calls/month
    • Average monthly invoice: $875
    under $4.00 /hr
    on average
  • Small Plumbing Company

    • After-hours service appointments
    • 220-280 calls/month
    • Average monthly invoice: $685
    $3.80 /hr
    on average
  • Three-Stylist Hair Salon

    • Overflow and after-hours appointment setting
    • 180 calls/month
    • Average monthly invoice: $585
    $4.25 /hr
    on average
  • One-Doctor Psychiatrist Office

    • Full-time receptionist services (no other office staff)
    • Manage schedule, book appointments, handle new patient questionnaires
    • 500+ calls/month
    • Average monthly invoice: $2400
    $5.85 /hr
    on average
  • Large Medical Group

    • After-hours, weekend receptionist services
    • HIPAA-compliant messaging platform
    • 1500+ calls/month
    • Average monthly invoice: $4300
    • Monthly cost per doctor: $140
    $7.20 /hr
    on average
  • Laser Hair Removal Center

    • 24/7 reception for two service locations
    • 1000-1200 calls/month
    • Average monthly invoice: $4750
    under $10 /hr
    on average
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Success Stories

  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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