Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours. When a patient calls, they may be in pain or not feeling well. For this reason, it is important that the patient gets the answers they need quickly. Fast answering and excellent communication gives them a sense of relief and support.
If your practice has a growing number of patients, it can be a challenge to juggle your practice while maintaining communication with patients. This is where a medical answering service can be of great help. Hiring a medical answering service for a doctors’ office is like hiring a receptionist to answer the phone. Incoming calls are routed to live, remote receptionists who are well-trained to handle healthcare-related calls. These receptionists know what information to collect and how to handle it. They can handle basic customer service inquiries, make appointments, and forward emergency calls to the right parties.
Medical emergencies can happen during any time of day or night. If one of your patients needs to make an appointment or speak with a doctor right away, they’ll be relieved to find out that your medical answering service is always available. Your answering team will be HIPAA compliant, be available 24-hours a day, and forward urgent cases to the appropriate extensions. Speaking with a live representative, regardless of the time of day, can make patients feel better about the care they’re receiving.
A medical answering service can also save money for your practice. Hiring and training new employees costs more time, money, and resources. A reliable call center trained in medical answering services has established systems and processes to get the needed work done. Utilizing a medical answering service is a more cost-effective way to delivering top-quality customer service to patients instead of paying for an employee’s salary and benefits. The people who will take your patients’ calls are well-trained, are available 24/7, and are available during holidays.
Think your medical practice could benefit from an answering service? Contact One is a call center based in Tucson, Arizona that provides answering services to various industries. Our team is HIPAA-compliant, available at anytime of day, and will provide high-quality service. Our expertly team of virtual receptionists will provide you with a variety of services.
Call us at 1-800-278-3347 to find out more about what we do, and how your medical practice can benefit from our answering service.