A successful business is the sum of its parts, from the owner to the employees to satisfied customers. In order for a business to become a success and grow, sales must be made. Though technology has made calling a business not as necessary as it once was, you must still have a phone line where your customers can reach you for questions, concerns, and hopefully even a compliment or two. An important part of taking phone calls is turning questions into sales, and browsers into customers. Keep reading to learn about telephone sales techniques that actually work.
While you might call up a good friend just to chat, your customers are calling you with specific questions they need answered about your company. Make sure your customer service representatives are prepared to respond to the most common questions that come in with specific answers. Not only does this increase the efficiency of the phone call, it makes your business look more professional since your representatives are knowledgeable about your products and services. It is possible to be both professional and friendly at the same time, so consider certain words that will best represent the nature of your business.
People lead busy lives, and don’t have time to waste on the telephone making small talk. Your customer service representatives should be concise and direct while still maintaining a friendly tone. In today’s fast-paced business world, there’s no time to waste. Make sure your customers get the information they need in a timely fashion from your representatives who can turn a question into a sale in a seamless manner.
Tone of Voice
Have you ever called a company with a question and been greeted by a voice that sounds young, unsure, or nervous? If so, there’s a good chance that affected the rest of your interaction. Rely on a call center of professionals who can speak in a clear, assured manner to give your customers confidence in your company.
There are telephone sales techniques that still work, and Contact One Call Center can make sure they’re incorporated into your business. Give us a call at 800-278-3347 to learn what we can do for your business to increase your sales and efficiency, and to improve your customer relations.