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Medical Answering Service

HIPAA-compliant call processing for healthcare providers of all types and sizes.

  • 24/7 AVAILABILITY

    24/7 AVAILABILITY

    Patients can set appointments or make reservations around the clock with our appointment setting service. In urgent situations, like labor and delivery, we adhere to complex on-call and call forwarding schedules to connect emergent patients with the designated healthcare provider.

  • HIPAA-COMPLIANT TECHNOLOGY AND PRACTICES

    HIPAA-COMPLIANT TECHNOLOGY AND PRACTICES

    Our medical answering services are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential.

  • DECADES OF EXPERIENCE SERVING PRACTICES OF ALL KINDS

    DECADES OF EXPERIENCE SERVING PRACTICES OF ALL KINDS

    Chiropractors, OB/GYN specialists, psychiatrists, primary care physicians, and many other healthcare providers use Contact One to provide round-the-clock service to their patients.

Get the Most out of Your Service

  • Myths About HIPAA: Why You Need a Qualified Medical Answering Service

    The Health Insurance Portability and Accountability Act, or HIPAA, was passed so that patients could rest assured that t

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  • A Quick Look at HIPAA Compliant Technologies and Practices

    HIPAA is the Health Insurance Portability and Accountability Act, and for the last two decades it has improving security

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  • Understanding How Answering Services Work

    Your business may take up the majority of your time, but even with your constant attention, the volume of calls you rece

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  • Your Business Can Benefit From Contact One's Appointment Setting Service

    Many companies use appointment or reservation setting services to speed up the process for customers. But when business

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  • Contact One Integrates with DocHalo HIPAA compliant app

    Contact One is proud to announce we can now send HIPAA compliant test messages to Doc Halo app users. If your medical of

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  • How Medical Professionals Can Improve Messaging

    Clear, effective communication is critical to anyone in the medical industry, so this should be an area to focus on when

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  • How OnPage Worked for One Business

    More medical and recovery professionals are looking to their smartphones to fill the role of multiple communication devi

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  • The 3 P's of a Medical Answering Service

    Utilizing a medical answering service is a great choice for any medical office. At Contact One Call Center, we provide m

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  • Keep Customers Happy And Keep Wait Times to A Minimum With These Resources

    Enhance your customer service experience by using the many great features available from Contact One Call Center. You ca

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Industries

Physicians/Healthcare
Small Business
Spas and Salons
Home Maintenance and Contractors

Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems or classic call screening, we’ve seen and done it all.

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Custom Pricing

24/7 HIPAA-compliant medical answering services at a fraction of the cost of an in-house employee.

 

  • Chiropractic Office

    Overflow and after-hours appointment setting to supplement in-house staff capacity

    • Calls per month: 150
    • Monthly coverage: 120 hours
    • Average monthly invoice: $349
    $2.90 /hr
    on average
  • Five-Doctor OB/GYN Group

    After-hours and weekend coverage, relaying calls to on-call doctor via secure instant message

    • Monthly coverage: 325 hours
    • Average monthly invoice: $1150
    $3.50 /hr
    on average
  • Nurse Triage

    Collect caller data for medical team to access in real-time through online portal

    • Calls per month: 1000+
    • Monthly coverage: 425 hours
    • Average monthly invoice: $3,200
    $7.50 /hr
    on average
  • Five-Doctor Family Practice

    After-hours patient calls, relaying urgent matters to on-call doctor via HIPAA-compliant instant message

    • Calls per month: 180
    • Monthly coverage: 130 hours
    • Average monthly invoice: $420
    $3.28 /hr
    on average
  • One-Doctor Psychiatry Office

    Full-time receptionist services:  schedule management, appointment booking, call forwarding and message taking

    • Calls per month: 500+
    • Monthly coverage: 410 hours
    • Average monthly invoice: $2400
    $5.85 /hr
    on average
  • Heart Physician Medical Group (30+ Physicians)

    After-hours and weekend call management, complex on-call schedule and call processing protocol, secure HIPAA-compliant instant messaging platform for patient information

    • Calls per month: 1500+
    • Monthly coverage: 600 hours
    • Average monthly invoice: $4300
    • Cost per physician: $140
    $7.20 /hr
    on average
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Success Stories

  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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