Customers expect to be taken care of and treated with respect and dignity when they call a customer service representatiRead More
You never want to miss an important call, but you can’t be at work all the time; this is where an answering service orRead More
Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15%Read More
Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. WRead More
Today, businesses depend on information technology to process sensitive information. While employees communicate throughRead More
A good product is not enough to attract customers and keep them interested. Customer service is also essential for maintRead More
A great business model, wonderful products, and excellent customer service create the perfect combination for a successfRead More
How many employees does your business need? The answer depends on a number of factors, including what kind of work you dRead More
As a business owner, your customers are your livelihood. If you want to find success in the corporate world, you must fiRead More
Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems or classic call screening, we’ve seen and done it all.see all industries
24/7 answering services at a fraction of the cost of an in-house employee.
After hours and weekends call management: Message taking and call forwarding to on-call attorney
Schedule management, relaying sales calls, message taking and call forwarding during overflow periods and while all staff are in the field.
Call and schedule management, including appointment setting, when the in-house team is unavailable.
24/7 service call management, relaying service requests via text message
After-hours and overflow service call management for prompt, 24/7 response to emergency service requests
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding.
“Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”
“Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”
“We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”
“We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]
“Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]
“The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”