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Call Center Support

Outstanding customer service is the best way to keep existing customers happy and to earn new business.  It’s about more than just treating your customers well – it’s about your bottom line, too.

  • U.S.-BASED AGENTS WITH ENGLISH AND SPANISH SUPPORT

    U.S.-BASED AGENTS WITH ENGLISH AND SPANISH SUPPORT

    The most advanced technology doesn’t replace a human voice on the other end of the line. Our team is based in Tucson, Arizona, and they provide happy, cheerful service in English and Spanish 24/7.

  • SUPERIOR CUSTOMER SERVICE

    SUPERIOR CUSTOMER SERVICE

    No one wants to call customer service. When it’s absolutely unavoidable, make sure your callers speak to someone who can help. Our agents are carefully trained problem-solvers who understand your business and provide solutions that keep your customers satisfied.

  • OVERFLOW CALL ASSISTANCE

    OVERFLOW CALL ASSISTANCE

    You may already have a team of excellent customer service specialists. But if your call volume is exceeding what they can handle on their own, our agents are the solution. We can supplement your existing capabilities, ensuring that your customers never have to be put on hold.

Get the Most out of Your Service

  • Why Customer Service Matters

    Customers expect to be taken care of and treated with respect and dignity when they call a customer service representati

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  • Utilizing an Answering Service to Help with Your 24/7 Customer Response

    You never want to miss an important call, but you can’t be at work all the time; this is where an answering service or

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  • Missed Calls Equal Missed Profits

    Your telephone system is a valuable tool that can drive your business forward. However, the average retailer misses 15%

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  • Live Answer vs. Voicemail

    Even as technology evolves, telephone calls remain a consistent point of contact between businesses and their clients. W

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  • Disaster Recovery Plans

    Today, businesses depend on information technology to process sensitive information. While employees communicate through

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  • Serving Your Customers: The Basics

    A good product is not enough to attract customers and keep them interested. Customer service is also essential for maint

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  • Small Business Success Story: Zane’s Cycles

    A great business model, wonderful products, and excellent customer service create the perfect combination for a successf

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  • Knowing When It's Time to Hire

    How many employees does your business need? The answer depends on a number of factors, including what kind of work you d

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  • Keeping Customers Happy

    As a business owner, your customers are your livelihood. If you want to find success in the corporate world, you must fi

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Industries

medical
Physicians/Healthcare
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Small Business
salon
Spas and Salons
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Home Maintenance and Contractors

Businesses large and small use Contact One to provide around-the-clock support to their customers. Whether your industry requires on-demand appointment setting, secure messaging systems or classic call screening, we’ve seen and done it all.

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Custom Pricing

24/7 answering services at a fraction of the cost of an in-house employee.

  • Small Law Firm

    After hours and weekends call management: Message taking and call forwarding to on-call attorney

    • Calls per month: 120
    • Monthly coverage: 90 hours
    • Average monthly invoice: $185
    $2 /hr
    on average
  • Cleaning Business

    Schedule management, relaying sales calls, message taking and call forwarding during overflow periods and while all staff are in the field.

    • Calls per month: 200-250
    • Monthly coverage: 170 hours
    • Average monthly invoice: $580
    $3.30 /hr
    on average
  • Spa

    Call and schedule management, including appointment setting, when the in-house team is unavailable.

    • Calls per month: 300
    • Monthly coverage: 200 hours
    • Average monthly invoice: $875
    Less than $4.00 /hr
    on average
  • Water Vending Business

    24/7 service call management, relaying service requests via text message

    • Calls per month: 50
    • Monthly coverage: 60 hours
    • Average monthly invoice: $120
    Less than $2 /hr
    on average
  • HVAC Business

    After-hours and overflow service call management for prompt, 24/7 response to emergency service requests

    • Calls per month: 330 during peak summer months
    • Monthly coverage: 220 hours
    • Average monthly invoice: $625
    $2.85 /hr
    on average
  • Laser Hair Removal Center

    24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding.

    • Calls per month: 1000-1200
    • Monthly coverage: 510 hours
    • Average monthly invoice: $4,750
    Less than $10 /hr
    on average
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Success Stories

  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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