James Nunn, DVM

Customer service is important in all industries, but it is especially crucial in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, and that includes after-hours. We all know it’s not fun being a patient because of the pain from certain symptoms. This is why it’s very important for patients to hear back from…

Running a business is not easy especially if you have limited resources. In many cases, you’ll find yourself playing different roles at once – marketing agent, salesperson, accountant, receptionist. As your business grows, you have to learn to delegate some of these tasks in order to focus on more important aspects of your business. You…

Good phone etiquette is an essential component of your business’s success. The way customers are handled on the phone is a marker of your business’s overall quality and may even determine if you retain your customers. As such, it’s important to understand the basics. Be Polite and Respectful Answer the phone with a polite greeting…

Being a little business in a sea of massive conglomerates can be quite overwhelming and intimidating. As the owner, you probably wonder that other businesses have better technologies and more money to create a lasting impression in the minds of the customers. Fortunately, as a small business, you can make your name ring out just…