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Physicians and Healthcare

HIPAA-compliant call processing and management for healthcare providers of all types and sizes.


  • HIPAA-Compliant Call Protocol and Secure Messaging

    Our medical answering services are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential. Our agents also manage very complex on-call schedules and call processing protocols, using secure HIPAA-compliant messaging platforms to relay patient information in real-time.

  • 24/7 Urgent Calls Coverage

    Contact One manages urgent patient calls outside of regular practice hours, including nights, weekends and holidays. Healthcare emergencies are handled according to designated call processing protocols, including forwarding urgent matters to the on-call physician.

  • Full-Service Receptionists

    For smaller practices and sole practitioners, Contact One offers full-service “virtual” receptionists. Our agents take calls, answer questions, and book and reschedule patient appointments. We can also send new patient questionnaires, relay emergency calls and more.

  • Support During Busy Periods

    Even with top-notch staff, call volume from patients, practice managers and other physicians can quickly become overwhelming. If you need someone to handle overflow calls or manage the phones when in-house employees are unavailable, Contact One can help.



Answering Service

  • HIPAA-compliant call management
  • 24/7 urgent call processing
  • Call forwarding, message taking
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Appointment Setting

  • 24/7, including holidays
  • Integrative, HIPAA-compliant software
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Receptionist Services

  • Full-service call management
  • Fraction of the cost of an in-house employee
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Custom Pricing

Contact One pricing varies according to the package of services selected. Below are examples of real Contact One clients and their package pricing. For a quote tailored to your business needs, request personalized pricing using the form below.

  • Five-Doctor OB/GYN Group

    • Calls per month: 450
    • Monthly coverage: 325 hours
    • Average monthly invoice: $1150
    $3.50 /hr
    on average
  • One-Doctor Psychiatry Office

    • Calls per month: 500+
    • Monthly coverage: 410 hours
    • Average monthly invoice: $2400
    $5.85 /hr
    on average
  • Heart Physician Medical Group (30+ Physicians)

    • Calls per month: 1500+
    • Monthly coverage: 600 hours
    • Average monthly invoice: $4300
    • Cost per physician: $140
    $7.20 /hr
    on average
  • One-Doctor Chiropractic Office

    • Calls per month: 150
    • Monthly coverage: 120 hours
    • Average monthly invoice: $349
    $2.90 /hr
    on average
  • Five-Doctor Family Practice

    • Calls per month: 180
    • Monthly coverage: 130 hours
    • Average monthly invoice: $420
    $3.28 /hr
    on average
  • Nurse Triage

    • Calls per month: 1000+
    • Monthly coverage: 425 hours
    • Average monthly invoice: $3,200
    $7.50 /hr
    on average
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Success Stories

  • CDA has been our client since 2007

    CDA, Client for over 13 years
  • Arizona Office of Tourism has been a client since 2006

    Arizona Office of Tourism, Arizona Office of Tourism
  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Friendly and Profession” Sherri with Ahmize Custom Apparel. A client of Contact One since 2005

    Ahmize Custom Apparel,
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • Taking calls for the Transportation Dept and Public Work for over 3 years

    City of Phoenix, City of Phoenix since 2016
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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