Clear, effective communication is critical to anyone in the medical industry, so this should be an area to focus on when you want to improve your practice, draw in more patients, or simply get informed faster. It is not only important that you facilitate easy messaging between yourself and other medical professionals, but it is essential that your patients can pick up the phone and talk to a real person instead of a recording. Here are some ways that you can make this kind of communication happen without making dramatic changes to the staff of your practice or hospital.
Turn your smartphone into a pager.
Not long ago, it was uncommon to spot a doctor or any other medical professional who was not carrying a pager. These days, pagers are costly, ineffective, and unavailable with wide area coverage. To resolve these issues with HIPPA-compliant standards, you can convert your smartphone to a pager with OnPage software. This means that you will be able to carry one device that prioritizes your most important messages so that you never miss a beat with patient care. Plus, OnPage utilizes repeated delivery if your device is turned off so you will always recover messages. Group messaging and rapid responses are also featured with this software, so you can truly rely on a single device for daily communication.
Hire an answering service.
You can offer your patients HIPAA-compliant phone support to build your reputation away from the office by enlisting a professional answering service like Contact One Call Center. This will give your patients a 24/7 resource for scheduling appointments and getting questions answered in English or Spanish.
Learn more about how Contact One Call Center can enhance your medical messaging and patient communication by calling us at 1-800-278-3347. We will provide you with the after-hours support that you want for your medical practice without hiring costly extra personnel to carry the burden