One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks.
Answering phone calls is one of the most time-consuming yet vital task in running a business. But if you end up spending 80 percent of your day doing this, eventually, you’ll burn yourself out.
If answering phone calls takes so much of your time, you may consider getting the services of a call center.
Here are some of the ways a call center can help you:
1.It can promptly and professionally take your business calls.
Call center agents are specifically trained to answer phone calls professionally. Depending on what your needs are, these agents can do more than just answering phone calls. They can schedule appointments, take orders, and even provide information to your clients.
2. It can help you boost your sales and minimize losses and lost opportunities.
When companies rely on voicemail as a backup, they can potentially lose a lot of sales opportunities.
Studies have shown that over 50% of customers will not leave a voicemail especially when they are making a purchase. A missed call is a lost opportunity.
Relying on your workforce to do this is oftentimes not enough.
By hiring a call center, you’ll be assured that all clients’ calls are handled professionally. There will be shorter wait times, which can help express a positive image to your customers.
3. It can help you save money.
Hiring another employee to answer your calls can be costly. You will have to train the new employee and provide additional equipment (i.e. desk, chair, etc.). On top of that, you’ll have to set aside a budget for monthly salary, benefits, and off/vacation days. The cost can easily add up.
It’s a more practical solution to get the services of a call center. There’s no need for spending time and money on training as the call center company trains the agents. Plus, these agents can take your calls 24/7, even during the holidays. This is a major bonus especially if you don’t want to lose any sales opportunities any time of the year.
Boost your company’s efficiency and sales this year. Hire a call center!