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- This article from Inc. magazine explores some of the factors that make for great customer service.
- What should a business’s top customer service goals be? This article from Chron.com lists some issues that all businesses should keep in mind.
- As this article from DailyFinance.com reports, poor customer service usually means that employers haven’t taken the steps necessary to implement smart, consistent policies.
- Entrepreneur.com provides seven universally applicable tips for customer service.
- The primary goal of customer service should be to retain customers, as this article explains.