Find Out More About Streamlining Your Customer Service Process At The Following Websites

Ecommerce is a rapidly growing and expanding industry. If you are planning on opening an ecommerce business, it is important to make sure that you have excellent customer service strategies in place. Since customers and retailers do not have face to face interactions during an ecommerce transaction, you will want to find other ways to…

Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it. For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment. Or how about “You Go, We Follow,” for one single number where you…

Over the years, customer expectations have increased. Research suggests that over half of consumers expect to speak to a friendly agent. In fact, in many cases, a friendly demeanor is valued more than fast resolution or shorter hold time. This is why it’s important for any call center to have a well-structured and ongoing training…