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Finding an Alternative to Cold Calling

Cold calling is parallel to door-to-door soliciting in the world of marketing; it is largely unwelcome and considered an antiquated way of generating new sales leads. Unfortunately, many business owners and sales managers are unaware of the modern solutions for new business relationships, leaving them to rely on the methods of the past. Read on…

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The IRS, the DMV, and How Customer Service Reflects On More Than You Think

 Can your small business learn a thing or two from the IRS or DMV? Of course it can! These two essential companies are known for offering notoriously bad customer service. This reputation reflects on much more than just customer service, though, which is why you should consider working with a call center to improve your company’s relationships…

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Why All Your Employees Should Be Customer Service Savvy

Are your employees customer service savvy? If not, you might be losing business! Customer service is an essential part of every company, which is why every employee should know the basics. Take a closer look of the advantages of training every employee in customer service: You Never Know When an Interaction Will Occur Customer service is always…

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Your Business Can Benefit From Contact One’s Appointment Setting Service

Many companies use appointment or reservation setting services to speed up the process for customers. But when business shuts down for the day, these services also shut down. Contact One Call Center offers appointment setting services to help businesses and customers during the appointment setting process: Integrate With Your Current System If your business already has an…

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Find More Customer Service Tips At These Websites

Have you enjoyed our recent blog posts? If you are looking for more customer service and small business tips, then head to these websites. To get help managing your phone calls, appointments, orders, and more, get in touch with Contact One Call Center at (800) 278-3347. This post on FutureSimple.com shares five ways to provide great customer…

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3 Tips For Starting A Business

Starting a business is a life-changing event that can either bolster or hinder your financial and professional success. Many would-be entrepreneurs have a great idea for a product or service, but become intimidated or uncertain of the details needed to launch their new venture. If you are considering starting your own business, then review these…

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Recruiting Employees for Great Customer Service: What to Look For

Hiring customer service representatives means looking for personalities that will shine on the phone. If you are looking to recruit new hires for your customer service team, then consider the following four traits: A Positive Attitude Some people will always think the glass is half empty. In customer service, you want to lean toward candidates who…

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Tips for Managing Anger in Customer Service

When you’re dealing with an angry customer, it can be challenge to remain calm. Sometimes when conversations get emotional or hurtful, our instinct is to respond with even more anger. Don’t let anger harm your customer relationships. Instead, practice the three tips shared in this video for reducing and managing your anger in professional situations….