The way you handle customer complaints says a lot about your business. It is one thing to offer quality customer service when your clients are happy. It is another to remain friendly when someone is calling in with a complaint. Use the following steps to successfully handle a customer complaint. Take the Time to Listen…
If you want your company to remain progressive, you have to learn about the newest trends so you can decide how they can help your own business model. Keep reading to learn about some of the biggest trends for call centers in 2014 so you can make sure to use them for your own company….
The dark times for American call centers are on their way out as more and more jobs in the field are returning to the United States. From answering services to secure messaging, keep reading to find out why now is the time to keep your call center needs focused on national companies instead of trying…
As a business owner, customer service should be your top priority. The way you interact with your clients directly affects how successful your business will be. If you feel like your company is lacking in this area, use the following tips to improve the way you relate to your customers: Focus on Your Communication From…
Staying on top of modern business trends helps you keep your company moving forward. If you want to reach out to new customers and improve your profits, it is important to take advantage of these effective services. Keep reading to learn about some of the biggest call center trends so you can start to implement…
Sometimes a small mistake can cause huge problems for your business. If you have made an error that negatively affects a client, it is important to take action to rectify the situation as fast and as painlessly as possible. Keep reading to find tips that can help you handle the mistake before it turns into…
A good call center improves a business’ customer service and helps open new lines of communication with their clientele. A bad call center could alienate customers, however. Keep reading to learn about some common call center mistakes so you can be sure to avoid them in your own business: Leaving the Customer in Hold Limbo…
Without the benefit of face-to-face interaction, talking to customers on the phone can hinder your ability to offer good customer service. Use the following steps to improve the way your business interacts with your clients over the phone: Focus on the Way Your Representatives Sound If a person answers the phone with a bored tone…
Technology has changed a great deal in recent years, making the way you do business different than ever before. New advancements in customer service and communication such as live chat have increased the potential to reach new markets and turn questions into sales. However, just because technology has progressed doesn’t mean that customers are looking…
We live in a global world, and this is true even when you are operating a small business. Though your company may be based just in one office, you could attract customers from all over the country—and the world—if your marketing plan, website, and customer service are up to par. In order to grow your…
No matter what product you sell or service you provide, it’s essential to have a streamlined website in today’s technologically-centered age. Your website should have answers to common questions about your company, a history of how you came to be, and a few different ways that customers can get in touch if they have issues…
In today’s competitive business world, you need every advantage you can get to stay on top of your field. While you might have a fantastic product that everyone needs, it will be hard to make a name for your company if you don’t have outstanding customer service to back it up. Good customer service is…