Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas.
Answer the phone first and a you can close more sales.
A glossary of terms used in the answering service and call center industry
You may be surprised by the different ways an answering service can help you small business.
What is the real difference between a Call Center and Contact Center?
Contact One continues to maintain a high rating from the BBB
Hiring an answering service for a doctor’s office is like hiring a receptionist to answer the phone.
live answering service and receptionist continues to be the preferred option for customers
Like most small businesses you probably miss a few phone calls a month, maybe the occasional call goes to voicemail.