The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service […]
Regardless if it’s business or social, the things you do to make a good first impression are the same. Here are some tips to assist you in leaving a good impression every time you meet someone new. These tips can be utilized face-to-face, on the phone or over the internet.
I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport. My first failed customer service experience was calling a major transportation that promptly greeted me with a […]