Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in […]
6 Quick Reminders That Will Help You with Your Next Call I know we’ve all heard how crucial it is that we answer that phone when it rings. To take it above and beyond, we must practice proper phone etiquette. 1) Answering the phone on the 3rd ring shows the person on the other end […]
1.) Acting like or using a voice tone demonstrating you don’t care. 2.) Making the customer wait because you don’t feel like dealing with them. 3.) Telling the customer you will follow-up with them, and then fail to do so.
Contact One offers all the latest communication services you would expect these days, and then some. In-bound, out-bound, you name it. For example, there’s our Total Business Solutions, for start-to-finish processing of sales orders. By that we mean, from Order-Taking through Fulfillment. Or how about “You Go, We Follow,” for one single number where you […]
The perception of customer service is commonly correlated as an activity, performance measurement, or a philosophy. There are several definitions of customer service out there, as for just one definition does not exist. In order to define customer service, it’s important to be aware of behaviors and actions that customers seek when interacting with service […]
Regardless if it’s business or social, the things you do to make a good first impression are the same. Here are some tips to assist you in leaving a good impression every time you meet someone new. These tips can be utilized face-to-face, on the phone or over the internet.
I had two horrific customer service experiences today. I’m in the process of planning transportation for a friend that is coming in from out-of-town. I was gathering information on bus/shuttle service and car rental services near the airport. My first failed customer service experience was calling a major transportation that promptly greeted me with a […]