Everywhere one shops today they can find examples of bad customer service support, and this is also true when dealing with companies over the phone. It seems like it’s not hard to find bad service in almost every aspect of business. I have to ask myself why this is, and the answer I come across […]
A potential customer enters your store and wanders about it aimlessly. After spending a few minutes in your store, the person leaves without a word. Later, you see the same person walk past your store with an armload of packages from your competitor.
No one likes to wait on hold, but there are times when a business has more callers that staff to handle those calls.
“The accuracy of the information we receive is exceptional. It helps to make us look our best.”
A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center. Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and […]
“Contact One always helps us get the job done with courtesy and attention to our needs and the needs of our customers.”
Jeff studied Information Technology at Northern Arizona University. He joined Contact One Call Center in 1992 as a programmer, and began working with technical issues and system network maintenance. Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues.
Jennifer graduated from Northern Arizona University in 1996 with a major in Liberal Arts and a minor in Spanish and Spanish Culture; she began her career at Contact One a year later. As Director of Human Resources, Jennifer is responsible for employee compliance with company policies and standards. She also works closely with clients and […]
How often do you tell your colleagues, employees and co-workers how much you appreciate them? You can tell them any day of the year. There should be no special occasion required to tell an employee they’re doing a good job. Surprise compliments to show appreciation can help make your employees feel appreciated year long. Here […]
It seems that you can’t get away from social media these days. Whether it’s a tweet on Twitter, an old friend requesting you on Facebook or another professional requesting a recommendation on Linked In, Social Media plays a huge role on our daily lives. Before blogging even existed, internet users communicated through e-mail and instant […]