1980

Judy Wood purchases a small answering service in Tucson, A-1 Metro

Over 30 years later, Judy is still involved with Contact One’s daily operations as CEO.

1980

IBM releases an affordable personal computer (PC)

1988

Contact One call volume surpasses 500,000 annually

1988

The 100th Congress: Telecommunications Accessibility Enhancement Act of 1988 was passed – A bill to expand our national telecommunications system for the benefit of the hearing-impaired and speech-impaired populations, and for other purposes.

1994

Contact One call volume surpasses 700,000 annually

1994

VoIP technology is invented

1995

Agents begin processing orders over the phone

Order processing was among the first advances that set Contact One apart as far more than just an answering service.

Contact One adds email support services

Email was cutting edge office technology at the time Contact One began offering email support. The new offering enabled clients to quickly and easily receive messages from their Contact One agents.

1995

eBay is launched

1996

Contact One moves into current office location on Miracle Mile in Tucson

All Contact One agents work out of the office on Miracle Mile, on the west side of Tucson.

Also..

GoDaddy hires Contact One to provide call center support

2001

Contact One call volume surpasses 1 million annually

2001

Apple releases the iPod

 

2007

Online appointment processing is added to Contact One’s menu of services

2007

Apple releases the iPhone

2008

SMS/text message support is added to Contact One’s menu of services

With the addition of text support, agents could immediately communicate messages to clients, resulting in quicker callbacks for customers.

2012

Contact One begins offering HIPAA-compliant instant messaging services for physicians and healthcare providers

Although Contact One offered services for healthcare providers from its earliest days as A-1 Metro, HIPAA-compliant instant messaging transformed the efficiency and speed with which patient calls and information could be communicated to healthcare professionals.

2014

Contact One call volume surpasses 1.2 million annually

Our agents take an average of over 3,000 calls every day of the year.

2017

Contact One won several industry awards

Contact One was the recipient of several awards that reflect our commitment to excellence.

The Awards include: 2017 Arizona Daily Star Reader’s Choice Award; Chamber of Commerce Best Place to Work; ATSI Award of Excellence (14 Consecutive Years); Minority and Small Business Alliance Service Firm of the Year; and the Better Business Bureau Ethics Award.

2019

Contact One Opens New Location

 

We now have 2 office locations: 

Main office – Miracle Mile (24 hours) Virtual Receptionist/Admin

New Office – Speedway/Stone (8a-5p) Dedicated agents