Banner Image

About Us

Contact One provides 24/7, U.S.-based answering services to businesses of all sizes throughout the United States and Canada.

OUR HISTORY

  • 1980
  • 1988
  • 1994
  • 1995
  • 1996
  • 2001
  • 2007
  • 2008
  • 2012
  • 2014
  • 2017
  • 1980

    Judy Wood purchases a small answering service in Tucson, A-1 Metro

    Over 30 years later, Judy is still involved with Contact One’s daily operations as CEO.

    In the News
    1980
    1980

    IBM releases an affordable personal computer (PC)

  • 1988

    1988

    Contact One call volume surpasses 500,000 annually
    In the News
    1988
    1988

    The 100th Congress: Telecommunications Accessibility Enhancement Act of 1988 was passed – A bill to expand our national telecommunications system for the benefit of the hearing-impaired and speech-impaired populations, and for other purposes.

  • 1994

    1994

    Contact One call volume surpasses 700,000 annually
    In the News
    1994
    1994

    VoIP technology is invented

  • 1995

    1995

    Agents begin processing orders over the phone

    Order processing was among the first advances that set Contact One apart as far more than just an answering service.

    Contact One adds email support services

    Email was cutting edge office technology at the time Contact One began offering email support. The new offering enabled clients to quickly and easily receive messages from their Contact One agents.

    In the News
    1995

    eBay is launched

  • 1996

    1996

    Contact One moves into current office location on Miracle Mile in Tucson

    All Contact One agents work out of the office on Miracle Mile, on the west side of Tucson.

    Also..

    GoDaddy hires Contact One to provide call center support

  • 2001

    2001

    Contact One call volume surpasses 1 million annually
    In the News
    2001
    2001

    Apple releases the iPod

     

  • 2007

    2007

    Online appointment processing is added to Contact One’s menu of services
    In the News
    2007
    2007

    Apple releases the iPhone

  • 2008

    2008

    SMS/text message support is added to Contact One’s menu of services

    With the addition of text support, agents could immediately communicate messages to clients, resulting in quicker callbacks for customers.

  • 2012

    2012

    Contact One begins offering HIPAA-compliant instant messaging services for physicians and healthcare providers

    Although Contact One offered services for healthcare providers from its earliest days as A-1 Metro, HIPAA-compliant instant messaging transformed the efficiency and speed with which patient calls and information could be communicated to healthcare professionals.

  • 2014

    2014

    Contact One call volume surpasses 1.2 million annually

    Our agents take an average of over 3,000 calls every day of the year.

  • 2017

    2017

    Contact One won several industry awards

    Contact One was the recipient of several awards that reflect our commitment to excellence.

    The Awards include: 2017 Arizona Daily Star Reader’s Choice Award; Chamber of Commerce Best Place to Work; ATSI Award of Excellence (14 Consecutive Years); Minority and Small Business Alliance Service Firm of the Year; and the Better Business Bureau Ethics Award.

Our Mission

Always Provide Value

Our brand breeds loyalty

  • 8 Years the average Contact One client has used our services
  • 5 Years the average Contact One agent has been with the company
  • 38 Years Contact One has been taking calls
  • 15 Number of times Contact One has received the Association of TeleServices International Award of Excellence
  • 3 Number of family members who are directly involved in Contact One’s management and operation

We can.. because of our team.

Meet Our Team