Contact One provides 24/7, U.S.-based answering services to businesses of all sizes throughout the United States and Canada.
Over 30 years later, Judy is still involved with Contact One’s daily operations as CEO.
IBM releases an affordable personal computer (PC)
The 100th Congress: Telecommunications Accessibility Enhancement Act of 1988 was passed – A bill to expand our national telecommunications system for the benefit of the hearing-impaired and speech-impaired populations, and for other purposes.
VoIP technology is invented
Order processing was among the first advances that set Contact One apart as far more than just an answering service.
Contact One adds email support services
Email was cutting edge office technology at the time Contact One began offering email support. The new offering enabled clients to quickly and easily receive messages from their Contact One agents.
eBay is launched
All Contact One agents work out of the office on Miracle Mile, on the west side of Tucson.
GoDaddy hires Contact One to provide call center support
Apple releases the iPod
Apple releases the iPhone
With the addition of text support, agents could immediately communicate messages to clients, resulting in quicker callbacks for customers.
Although Contact One offered services for healthcare providers from its earliest days as A-1 Metro, HIPAA-compliant instant messaging transformed the efficiency and speed with which patient calls and information could be communicated to healthcare professionals.
Our agents take an average of over 3,000 calls every day of the year.
Contact One was the recipient of several awards that reflect our commitment to excellence.
The Awards include: 2017 Arizona Daily Star Reader’s Choice Award; Chamber of Commerce Best Place to Work; ATSI Award of Excellence (14 Consecutive Years); Minority and Small Business Alliance Service Firm of the Year; and the Better Business Bureau Ethics Award.
We now have 2 office locations:
Main office – Miracle Mile (24 hours) Virtual Receptionist/Admin
New Office – Speedway/Stone (8a-5p) Dedicated agents
Always Provide Value