Small business owners wear many hats. These hats include being the company’s salesperson, marketing agent, accountant, and in some cases, the webmaster. Playing all of these roles alone can be exhausting, especially when customer service comes into play. This is where hiring an answering service can benefit you.
Along with customer service, there are many ways in which an answering service can benefit your small business. Some of these benefits include being available at all times, providing bilingual support, handling orders, and ultimately, saving you money.
Small business owners can’t be in the same place all the time, and it can be costly to hire another person to handle the influx of calls you may be getting. Answering services can help you and your small business by being that present person to your customers at all times. This can mean taking phone calls at any time of day, week, or month (including holidays); or assisting users on your website via live chat, which is a huge benefit itself.
If there’s a delay in answering, or if there’s interruption while speaking with a customer — it may not portray a positive and professional image. The agents that work at answering services are highly trained. That means you, as the small business owner, won’t have to worry about having a representative that is giving out incorrect information, or is speaking to your customers with a poor attitude. Answering services ensure the highest level of customer service is achieved, meaning your customer base will always have their questions answered, their complaints handled, and any wanted information gathered.
Answering services offer a sense of security knowing that they, the small business owners, won’t have to miss a call that could lead to potential business, and won’t have to answer a call that may waste his or her time. Additional benefits of answering services is overflow support, which will answer every call in less than three rings, and call-screening services, to ensure that you’re getting the right kind of calls transferred to you.
Contact One Answering Service offers all of the services listed above, and more. With Contact One, we can take messages, schedule appointments, forward calls, and provide bilingual support to your customers. According to an article by CNN, there are approximately 41 million U.S. residents who speak Spanish at home. Though many of these residents also speak English, it is still important to consider the population that primarily speaks Spanish.
If your small business is within the e-commerce realm, we can help you give your clients the ability to purchase what they want, when they want with the ease and convenience of online shopping. Contact One Answering Service provides order-taking services that will allow your clients to browse through your inventory and make purchases any time — day or night.
The biggest benefit offered by Contact One is knowing that we will help you save money. The cost of hiring an answering service is significantly less than hiring a full-time staff member to do what a virtual receptionist can. The salary alone of a full-time staff can be between $2-$3,000 a month (or up to $35-$40,000 a year!). Most professional answering services provide the same benefits as a full-time employee, but won’t cost nearly as much as hiring new staff.
Running a business of any size can be a challenge. Let us help you get more productive and improve your customer satisfaction. With the answering services, live-chat, bilingual support, and order-taking services, Contact One Answering Service, you can find more success. We give you the services you need to optimize your business appeal and keep your clients satisfied. Learn more about our answering services by calling us today at 1-800-278-3347.