Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service. …Read More
Archive for the ‘Small Business’ Category
A Chat Support Service
If you are looking for a Live Chat Support Service, you have found the right place. We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls. …Read More
What are the most common business disasters?
The most common business disasters are …Read More
Getting Better Customer Service
Giving great customer service is, as we all know, very important for small businesses. What about getting great customer service? …Read More
Is it okay if I borrow another company’s ideas?
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. …Read More
Answer the Phone First and get more sales
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. …Read More
Five services an Answering Service Can Provide
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. …Read More
Call Center vs Contact Center
It is not too uncommon for one of our clients ask “What is the the difference between a call center and contact center?”. …Read More
Arizona Council on Small Business
Judy Wood (our CEO here at Contact One Call Center) was selected to be on the Arizona Council for Small Business. …Read More
Customers Want to Speak with Real People
Consumer Reports posted an survey on our biggest gripes , not surprisingly several of the the top complaints are customer service related. Not reaching a live person scored …Read More