Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service. …Read More
Archive for the ‘Professional Services’ Category
A Chat Support Service
If you are looking for a Live Chat Support Service, you have found the right place. We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls. …Read More
What are the most common business disasters?
The most common business disasters are …Read More
Is it okay if I borrow another company’s ideas?
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. …Read More
Answer the Phone First and get more sales
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. …Read More
Five services an Answering Service Can Provide
Traditionally, small business owners have had the impression that an answering service just takes messages on our client’s behalf. They certainly can provide quality message taking but there are plenty of other services they also provide to their customers. …Read More
Customers Want to Speak with Real People
Consumer Reports posted an survey on our biggest gripes , not surprisingly several of the the top complaints are customer service related. Not reaching a live person scored …Read More
How many sales calls do you miss?
If you are like most small business owners you are always trying to get more sales. You spend money on advertising campaigns or you attend networking functions. In fact, you probably do dozens of things to grow your business. …Read More
What is an Answering Service?
Websters dictionary defines an answering service as: a commercial service that answers telephone calls for its clients. What! That’s it? I propose a new definition.
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How to Hire a Great Answering Service
Finding a great answering service is not as difficult as it sounds. It will take a little time, but in the long run you and your customers will be glad you did. Here are 6 simple tips to hiring a quality answering service for your business.