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CONTRACTOR SERVICES

Contact One agents manage incoming calls and schedule emergency and routine service appointments for plumbers, electricians, handymen and other contractors. We provide phone coverage and appointment setting because your business is in the field, not behind a desk.

HOW WE CAN HELP/BENEFITS

  • 24/7 Emergency Response

    When customers call your business with a home emergency, they will reach someone who can help them 24/7. Once contacted, we’ll forward the call to your on-call technician, take a message, or alert you via text, according to your instructions.

  • On-The-Go Schedule Management

    Our agents set appointments for you while you are in the field, notifying you by call or text of the next service location. Your staff can move seamlessly from one appointment to another, and your customers get the benefit of prompt scheduling.

  • Avoid Expensive Wages and Management Overhead

    Hiring and managing in-house employees requires many resources. Contact One can be your “virtual” receptionist, taking calls, answering questions, and booking appointments from our Tucson-based offices, and your customers will never know the difference. They’ll just know they received exceptional, responsive customer service.

  • Accurate Message Taking and Call Forwarding

    If you’re expecting an important call while you’re in the field, Contact One will ensure that the caller is forwarded to your cell phone. Alternately, our team takes messages, forwards to voicemail, and will also send you a text with relevant information, according to your instructions.

  • Nights, Weekends, and Vacation Coverage

    Home maintenance emergencies may never sleep, but you do. Take some time off to recharge and Contact One will manage any calls that come in. If it’s urgent, we’ll forward it to you; if not, we’ll take a message so you can return the call at your convenience.

Services

Service

24/7 Answering Service

  • Call management, message taking, call forwarding
  • Round-the-clock response to urgent calls
  • Forwarding urgent service requests
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Service

Appointment Setting

  • 24/7, including holidays
  • Integrative software
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Service

Receptionist Services

  • Full-service call management
  • Fraction of the cost of an in-house employee
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CUSTOM PRICING

Contact One pricing varies according to the package of services selected. Below are examples of real Contact One clients and their package pricing. For a quote tailored to your business needs, request personalized pricing using the form below.

  • HVAC Business

    • Calls per month: 330
    • Monthly coverage: 220
    • Average monthly invoice: $625
    $2.85 /hr
    on average
  • Cleaning Business

    • Calls per month: 200-250
    • Monthly coverage: 170 hours
    • Average monthly invoice: $580
    $3.30 /hr
    on average
  • Small Plumbing Company

    • Calls per month: 220-280
    • Monthly coverage: 180 hours
    • Average monthly invoice: $685
    $3.80 /hr
    on average
  • Small Contractor

    • Calls per month: 30
    • Monthly coverage:  120 hours
    • Average monthly invoice: $370
    Less than $3 /hr
    on average
  • Pool Maintenance Company

    • Calls per month: 120
    • Monthly coverage: 60 hours
    • Average monthly invoice: $120
    Less than $2 /hr
    on average
  • Electrician

    • Calls per month: 75
    • Monthly coverage: 90 hours
    • Average monthly invoice: $270
    $3 /hr
    on average

Success Stories

  • “Contact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours.”

    Greg Waters, Tucson Orthopedic Institute, Client for over 15 years
  • “Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve.”

    Jan Wallace, Casa De Los Ninos Behavioral Health Services, Client of 2+ years
  • “We have critical patient calls that are of the highest priority and need prompt and accurate attention. Contact One is very responsible, attentive and an excellent value in a competitive market place. They have been able to grow with us over the years as we have grown from four physicians to 150 medical providers.”

    Dr. Robert Johnson, Tucson Internal Medicine, Client for over 20 years
  • “We began using Contact One because of the number of calls we started to receive after business hours. We wanted to have a family life, but we also wanted our customers to reach someone on the phone who cares as much as we do. What I’ve noticed the most about hiring Contact One years ago […]

    Silverado Plumbing,
  • “Right after we opened, it became apparent that we needed a convenient way for pet owners to get ahold of us after hours. At the very least, it was nice to have a real person take a message and send it to the office staff when we opened the next day. Contact One is reliable […]

    Dr. James Nunn, Suffolk Hills Pet Clinic,
  • “The service Genesis OB/GYN receives from Contact One Answering Service is simply exceptional. When we have a question, it is answered quickly and thoroughly. Genesis OB/GYN would highly recommend Contact One Answering Service.”

    Susan Gieseler, Genesis OB/GYN, Current Client for 1+ year
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