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Contact One Call Center’s Blog

May 17 2013 | Blog

Why E-Commerce Is Becoming a Must-Have for SMBs

As a small business owner, it’s important to understand the market into which you are trying to enter. One growing trend is e-commerce. If you already own a small business or are planning a startup, e-commerce helps you get ahead. Keep reading to find out how:

 

Display Your Business to a Wide Range of People

In today’s technologically-driven world, most people do their research on the computer. If your company has a strong internet presence, you are more likely to attract potential business. E-commerce gives you a premium opportunity to cater your business image to your specifications and control how potential customers see you. Utilizing e-commerce also enables you to show your business off to a wider range of potential clients.

 

Take Payments Online

If you want to be successful as a small business owner, you should make it as convenient as possible for your customers to take advantage of your services. E-commerce payment processing continues to gain popularity because it makes it even easier for your customers to buy and use your services.

 

Improve Your Customer Service

Shifting your focus to the world of e-commerce is a great way to improve your customer service. When you have such detailed records of what items and services your customers are buying, you can start to pay more attention to these areas of your business. Not only does this help you meet supply and demand, but it also keeps your customers happy.

 

With the help of Contact One Call Center, you can start to use e-commerce and watch your business thrive. We also offer after-hours support, disaster preparedness, secure messaging, and medical answering services to meet all of your business needs. Whether you are just starting out or trying to improve your company, we can help. Visit our website or call 1-800-278-2247 to learn more.

May 10 2013 | Blog, Uncategorized

These Links Provide Information About How We Can Help Your Business Grow

Discover tips to help boost your business on these helpful websites. Contact One Call Center offers many business-boosting services, including answering services and chat support. Call us at 1-800-278-3347 for more information!

May 02 2013 | Blog

Stay Informed in the Business World With This App

As a business owner, you need to stay informed to give your company the edge it needs. If you are looking for the best way to stay in the loop, download The Business Insider app from Google Play! This app makes it easy to read about current business trends to see what works and what doesn’t.

The Business Insider app contains the latest news and updates about finance, tech, strategy, and other business-related media. You can easily look up information or share content with colleagues through Facebook, Twitter, or email!

Download the app now!

Another easy way to boost your business is by hiring Contact One Call Center. Find out how our answering service and other services can help your business reach out to new customers by calling us at 1-800-278-3347.

Apr 25 2013 | Blog, Customer Service

How Contact One Call Center Can Give Your Business the Edge It Needs

With so many businesses offering so many services, it is essential for business owners to find the edge that will set them apart from the competition. Getting outside help from a company like Contact One Call Center is an easy way to reach out to customers and give your brand more visibility. Find out how our business can give your business the edge it needs:

Answering Your Phones

Consumers want answers to questions as soon as they pop up. That is why it is essential to focus on your company’s phone service. If you are unable to answer phones due to other responsibilities, you may miss out on gaining new clients! Our answering services make it easy to handle your work while also providing a friendly voice to interact with potential clients on the phone.

Taking Orders

Does your business sell products or services online? Companies who offer online sales must be able to keep up with client shopping styles. Not all consumers make online purchases during regular business hours. If your website cannot handle orders after these hours, you will lose customers! Contact One Call Center offers these services to boost your business.

Setting Appointments

Prevent potential customers from choosing your competitors by making it easy to set appointments at all times. Working with Contact One Call Center is an easy way to make sure consumers can schedule an appointment at any time! We will answer calls and set up online appointment requests.

Live Chatting with Customers

You never know when a potential client will have a question. That is why it is important to provide a live chat service. Let our staff handle online inquiries with our amazing live chatting options!

 

If you want to boost your business with extraordinary customer service, let us help you accomplish your goals. Contact One Call Center makes it easier than ever to reach out to customers and create loyalty. Give us a call at 1-800-278-3347 for more information!

 

Apr 18 2013 | Blog, Customer Service

Which Businesses Benefit Most from Answering Services

All businesses strive to provide the best customer service in order to encourage customer loyalty. However, handling this service on your own may be difficult. That is why it is a good idea to seek outside assistance from a professional answering service! Your business is sure to benefit from an answering service if it falls into one of these fields:

Health Care Professionals

Are you a physician, dentist, veterinarian, or general health care specialist? If so, an answering service is a must-have for your office! Medical professionals spend their time at the office working with patients, leaving administrative staff to handle other responsibilities. Staff may be unable to answer calls when speaking with patients at the office. An answering service ensures that all calls receive answers.

Small Businesses

Answering services benefit many different types of businesses, including small local businesses. Hair salons, nail salons, and other service industries that rely on appointments must always be available to answer the phone. If all employees are busy catering to in-house clients, phone calls may be left unanswered! Make sure you schedule all of those incoming appointments by hiring an answering service.

Professional Services

If you work in a professional field such as law, real estate, or insurance, focusing on details is essential. Give yourself the time you need to focus on your responsibilities by hiring an answering service to focus on other business matters! An answering service can handle incoming calls and set up appointments while you focus on your trade.

Service Contractors

How can you schedule appointments if you are out handling contract work all day? Plumbing, heating and air conditioning, and cleaning contractors visit multiple homes each day. It is difficult to take calls while on the road or working in a home, which is why you need an answering service!

 

Contact One Call Center helps a variety of businesses connect with more customers with our amazing answering services. Learn more about our customer service benefits by visiting our website or calling us at 1-800-278-3347.

Apr 04 2013 | Blog

These Resources Provide Additional Information About Customer Service And E-Commerce

If you are a small business owner and you have not invested in around-the-clock customer service or Web-based customer relations, Contact One Call Center can offer customizable, affordable solutions to help you stay competitive and current in your industry. To learn more about what we can do for your business, visit our website or call us today at 1-800-278-3347.

  • This article from Mashable.com takes a look at the most effective strategies to boost E-commerce sales.
  • Check out Inc.com for tips on turning negative reviews into positive customer remarks.
  • Are you looking for ways to gather more customer feedback? You can explore the benefits of online customer surveys for this type of feedback at HowTo.gov.
  • Entrepreneur.com takes a look at the various strategies that you might use to make your company’s customer service fit for your clientele.
  • Chron.com discusses the importance of providing excellent customer service in any industry.
Mar 28 2013 | Blog, Contact One News and Updates

Contact One Call Call Shirt Design Contest

Contact One Call Center is having a logo wear design contest.

We will be giving away prizes.

1st Place: Ipad Mini

2nd Place: $100

We want to create something; fun, edgy, cool, old school, or old fashioned with Imagery and Text.   As long as it appropriate for the workplace we will consider the concept.  We want designs that can be placed on the back of T-shirts or button up shirts for our work attire. We will accept entries until April 30th 2013 and select a winner by May 15th 2013.

Please read the rules there are some helpful tips.

Official Contest Rules

When submitting artwork for contest consideration, you agree to abide by the following rules.

Eligibility

 

  1. No Purchase Necessary To Enter Or To Win

  2. You do not have to purchase Contact One Call Center service(s) in order to submit a design.

  3. Void Where Prohibited By Law

  4. Any disputes arising under the terms and conditions of this contest will be governed by the law of the State of Arizona, U.S.A.

Age Requirement

 

  1. All contestants MUST be age 18 or over at time of entry.

Contest Entry Guidelines

 

  1. No Copyright Infringement

  2. All work must be released for individual usage or purpose usage grants. All entries must contain copyright-free art or art released for entrant’s and public use. No unauthorized use of any copyright images, text, or other material will be accepted.

  3. All Entries Must Be Submitted by email to c1designcontest@wetakecalls.biz include your name, contact address and phone number

  4. Contest entries must be submitted in either .JPG, .PNG or .GIF format, large enough to be placed on the back of a shirt.

  5. All entries must bedesigned as a Contact One Call Center theme.

  6. Limited to 2 entries per person

Technical Difficulties/Support

 

  1. Contact One Call Center cannot be responsible for entries not received due to technical issues and accepts no responsibility for technical support of any entries.

Guidelines & Judging Criteria

 

  1. Appropriate Content please

  2. Winners will be select by Contact Call Center Management.

  3. Content should be appropriate for public use. (If it wouldn’t be acceptable for a Times Square billboard, it won’t be accepted here.)

  4. The content/design should be unique and interesting to a wide audience of Contact One Call Center, employees and clients.

  5. Contact One Call Center Brand if you want to know what we do check out our website www.wetakecalls.com

Overall Design

  1. The layout should be clean and communicate clearly, but still be fun and friendly.

  2. The design can/should include imagery and text

  3. Something related to Call Centers or Answering Services.

 

Other considerations

Keep In Mind…

 

  1. Although photography is fine to use, come up with a unique use of it by incorporating it into your overall design.

  2. Avoid designs with personalized images and names of family, friends, or other organizations. (Remember that your design needs to relate to a broad user base.)

  3. Keep colors to a minimum please no more than three colors.

  4. Imagery of old phones or people on phones are helpful

  5. Design will be on the back of shirts to be worn by Contact One Call Center employees

General Conditions

Authorize Rights To Contact One Call Center

 

  1. By submitting your artwork you authorize Contact One Call Center to use you design indefinitely, and grant Contact One Call Center the right to use and display prints of your design for marketing purposes.

  2. Contact One Call Center Reserves The Sole Right To Determine Eligibility

  3. Each entry will go through an approval process to determine if the artwork meets our criteria before the entry will be available for judging in its category.

  4. Contact One Call Center Reserves The Sole Right To Adjust Contest Rules Without Notifying Contestants

  5. Based on the volume of entries or legal requirements, contest rules can be changed and updated without notice.

  6. Contact One Call Center reserves the right to modify final design after a winner has been selected.

| Blog

The Arizona Small Business Association at Your Fingertips

If you are operating a small business in the state of Arizona, the Arizona Small Business Association can provide you with strategies, support, and networking opportunities that will help you make more money in your industry. With the ASBA app for your iPhone, you can stay connected to small business news from across the state and easily communicate with other members of the ASBA who might offer insight to improve your business.

Like the ASBA, Contact One Call Center is there to support small businesses. We make it easier to provide customer service, utilize E-commerce Web tools, and offer appointment booking without the significant expense of ramping up your staff. You can explore all of our services in detail by visiting our website or giving us a call at 1-800-278-3347.

Check out the ASBA app.

Mar 21 2013 | Blog

How E-Commerce Can Improve Your Business

If you are looking for ways to maximize your company’s profit without making potentially risky investments in hiring new staff members or expanding the physical location of your business, E-commerce is a solution that can keep your business current and profitable in today’s competitive online marketplace. Contact One Call Center can help you jumpstart your Web sales while maintaining a high standard of customer service so that you might notice the following improvements in your company.

24/7 Availability to Customers

E-commerce makes it easy for customers to patronize your business from the comfort of their own homes at any hour of the day. You will no longer have your profit potential be limited to the hours of operation for your business, because Contact One Call Center can provide 24/7 answering services and live Web chat to assist your customers at any time.

Increase in Sales

Along with greater convenience for customers, E-commerce solutions will provide greater accessibility for non-local customers who can further boost your sales. Startup companies can benefit significantly from these additional sales while developing a positive Web reputation with quality customer service provided through an experienced answering service.

Greater Web Exposure

As customers begin to use your website for shopping, appointment and ticket booking, or general inquiries, you will see more site traffic that might improve your Web reputation. If you enhance your online marketing approach to include social media and online exclusive specials, you can experience a huge boost in your Web exposure that will ultimately deliver more business both online and in-person.

If you would like to take a closer look at the ways to implement E-commerce into your business and manage your remote customer relations, visit Contact One Call Center on our website to read about the solutions we can provide to your company. Contact us directly at 1-800-278-3347 to start customizing the answering service and Web chat solutions that will benefit your business.

Mar 14 2013 | Blog, Customer Service, Uncategorized

Why Customer Service Should Be A Top Priority

Your customers are the foundation for your business, making customer service the most important area of focus in your company’s day to day operations. Even if most or all of your business comes from e-commerce, your customers will still have high expectations for phone, chat, and email support that may enhance the Web shopping experience. Here is a closer look at the impact that an investment in customer service can have on your business.

Negative customer experiences can drive away new customers

When customers have a negative experience with any business, a common response is to tell others about it. These stories about negative customer service experiences could easily keep away potential new customers, particularly because people are more likely to discuss negative shopping experiences than positive ones. Therefore, steps should be taken to increase customer satisfaction during every interaction a customer may have with your company.

It is less costly to retain customers than to attract new ones

Returning customers are an incredibly valuable asset to your company, because the cost of bringing an existing customer back is much lower than the cost of marketing strategies necessary to draw in new customers. With a large base of loyal customers, you can also rely to an extent on word-of-mouth marketing to bring in new customers at a lower cost.

Customer service keeps your customers connected to your business

If a customer contacts your business through a customer service representative on the phone or via live Web chat, that customer will have a deeper connection to your company that will help to promote their continued patronage.

To improve the customer service you are able to offer to your patrons, call Contact One Call Center at 1-800-278-3347. We provide answering services, secure messaging, and after-hours customer support that can help your small business maintain strong customer relations without the added cost of hiring additional personnel.