Recently, I was in the market to replace the cushions for my patio furniture. I thought this would be a straight forward project, it turned out to be a great lesson in the importance of customer service. …Read More
Contact One Call Center’s Blog
A Doctors Answering Service
A doctor’s answering service is a patients first point of contact after hours. The office manager is most often tasked with evaluating the answering service and they need to find a balance between quality and price. For the doctor, it is most important that they receive timely and accurate messages. …Read More
A Chat Support Service
If you are looking for a Live Chat Support Service, you have found the right place. We use Bold Chat software to greet our client’s website visitors in the same way a small business would use an answering service to handle after hour calls. …Read More
Customer service philosophy
What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service. …Read More
What are the most common business disasters?
The most common business disasters are …Read More
Getting Better Customer Service
Giving great customer service is, as we all know, very important for small businesses. What about getting great customer service? …Read More
Patient Wait Time and Customer Service
Last week, one of my co-workers was telling me about the trouble she was having trying to schedule an appointment at her doctor’s office. She had made several attempts to reach the person in charge of setting appointments and on one occasion she waited for over 10 minutes …Read More
Is it okay if I borrow another company’s ideas?
You don’t always need to reinvent the wheel when it comes to improving your company. I’m not talking about stealing trade secrets. I don’t recommend copying another businesses website content. However, there are times when it’s okay to borrow other companies ideas. …Read More
Answer the Phone First and get more sales
Sales people know how important first impressions are. Good sales people know the importance of a firm handshake and how to dress for success. Great sales people can befriend anyone they speak with, whether it is on the phone or in person. However, in today’s business climate there is a whole host of things that can affect the outcome of a sale, that may have nothing to do with how good your sales team is. …Read More
Answering Service Glossary
At Contact One Call Center we have been providing telephone answering service and call center services in Arizona for over 30 years. When you work at any business for an extended period of time it is easy to assume that customers …Read More
