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meet the team

Hiring a Contact One agent is like hiring a member of your team, so we take the responsibility of selecting and training the right people very seriously.

Our agents are trained to be a knowledgeable, competent extension of your team. They’ll know the things your employees know, and they’ll be able to answer the questions your employees can answer.

When your customers call, Contact One agents provide seamless human response, which is exactly what your customers deserve.

Why We Are Different

  • Carefully selected and highly trained.
    Carefully selected and highly trained.

    Not everyone can be a customer service representative. Contact One agents are highly trained, highly personable individuals who are carefully selected for this work.

  • Based in the United States.
    Based in the United States.

    100% of our agents are based out of our offices in sunny Tucson, AZ. Rest easy knowing that, with 300 sunny days a year, Tucson weather will rarely affect your call service.

  • English and Spanish language capabilities.
    English and Spanish language capabilities.

    Our highly trained agents offer service in Spanish as well as English, for businesses in today’s global economy.

  • Years of experience.
    Years of experience.

    The average Contact One agent has been with the company for five years. Your business will benefit from agents who have the depth of knowledge and expertise that comes with years on the job.

MANAGEMENT

Since 1980, Contact One has been led by a management team consistently recognized as leaders in the teleservices industry.

Judy Wood

CEO

In 1980, Judy purchased a small answering service called A-1 Metro in Tucson, Arizona. In the 1990s, A-1 Metro became Contact One Call Center; in the intervening year, Judy became recognized as an industry leader and advocate for small business in Arizona. She maintains her full-time presence at Contact One, where she leads a management team that includes her children, Jeff and Jennifer.

Jeff Wood

President

Jeff joined Contact One Call Center in 1992 as a programmer, and is now responsible for new technology applications for the company and provides general oversight for programming, reporting, network and system issues. He is passionate about small business and supporting the many entrepreneurs who count on Contact One to provide their customer service solutions.

Jennifer Hoffman

Director of Human Resources, CFO

Jennifer graduated from Northern Arizona University in 1996 and began her career at Contact One the following year, where she works closely with clients and staff to maintain the highest levels of customer satisfaction. In the community, Jennifer has served as board president of the Active 20/30 Club of Southern Arizona, and is a past board member of Big Brothers/Big Sisters of Tucson.

Jennifer Harshbarger

Programming Manager - 17 years

Jennifer started with us as a receptionist, but as the years progressed, so did her role. If you need changes to your account there is a good chance Jennifer will oversee them, if not make them herself. She works hard to ensure the accounts are performing to our client’s expectations.

Jason Shah

IT Manager - 13 years

Jason started with us as an receptionist, and now keeps the systems running smoothly so our agents can seamlessly take calls.

Shelly Corrough

Customer Success - 17 years

After starting as a receptionist and getting her degree from U of A, Shelly is our go-to person for making sure our clients get the service they deserve. That includes coaching supervisors and overseeing training.

Jessica Rutkowski

Sales Manager - 12 years

Jessica is at your service if you have questions or need a quote for your business. You will love her follow through on getting you what you need.

Dan Rogers

Operations Manager - 16 years

After a career in the Army as a helicopter mechanic, Dan brought his organizational and leadership skills to Contact One. He is charged with making sure each client is matched with a receptionist who is perfectly suited for their business and customer base.

Brandie Jackson-Starks

Training Development - 1 year

One of newest team members, Brandie was highly sought after for her training expertise. As we continue to grow, she will help enhance the processes we have developed and make them even better.

Chad McWhirter

Programming Specialist - 1 year

As a communication specialist in the Army, Chad acquired a suite of skills that Contact One could not pass up. Chad works with the rest of the team to keep the accounts tuned up.