Meet Our Team
In 1980, when Judy Wood purchased a small answering service in Tucson, Arizona, her kids were small, too. Now they’re all grown up… the business and the kids. Together with a team of smart, motivated agents, quality assurance and technical support experts, they form one happy, professional family to serve clients.
Judy Wood, CEO
A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center.
Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and WSTA (Western States Teleservice Association). Governors Council on Small Busines s
Judy maintains her full-time presence at Contact One, overseeing company growth and development, quality maintenance, and marketing and sales projects.
Jeff Wood, President
Jeff studied Information Technology at Northern Arizona University. He joined Contact One Call Center in 1992 as a programmer, and began working with technical issues and system network maintenance.
Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues.
Jennifer Hoffman, CFO
Jennifer graduated from Northern Arizona University in 1996 with a major in Liberal Arts and a minor in Spanish and Spanish Culture; she began her career at Contact One a year later. As Director of Human Resources, Jennifer is responsible for employee compliance with company policies and standards. She also works closely with clients and their quarterly reviews to maintain the highest level of customer satisfaction.
She has been a Board Member and President of the Active 20/30 Club of Southern Arizona. Most recently she was elected to the Board of Big Brothers/Big Sisters of Tucson.
