Live Chat

If you’re not using Live Chat, you could be missing a bet.  Consider these advantages:

Increased conversion rates:  Visitors who chat are three times more likely to buy, and their average order value is 35% higher than non-chatters.

Improved customer satisfaction:  Chatters are twice as likely to return to the same website within a day.  Exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or “excellent."

Lowered service costs and improved productivity:  Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.

We've got over 5,000 Small & Midsize Business customers using our award-winning Live Chat to improve online sales, deliver live help, and manage interactions.  Customer interaction channels include Live Chat, Voice, EMail, and Self-Service/Knowledge-Base Systems.

KEY FEATURES:

-       Live Chat
Provide visitors with immediate assistance to eliminate shopping cart abandonment. Explain product options, and answer support-related questions while customers are still on your site.

-       Monitor Who’s On Your Site in Real-Time
See in real time who's on your site and what pages they're clicking through.  Get city, state, chat history, connection type, IP address, history of visits to your site and much more.

-       Proactive Invitations
Proactively offer assistance to visitors. Send invitations to chat manually by selecting visitors in the Operator Console.  Invite visitors to chat automatically if they meet business criteria that you establish.

-       Push Page
Help visitors find the products or information they need – Push web pages directly to their browsers.

-      LiveKeyword
Track the search terms and search engines that bring visitors to your site and determine which ones    go on to become qualified leads or sales.  Modify your keyword and pay-per-click strategy based on what you see.